This is a happy blog.
My homeowner’s insurance company, CIG, made a mistake and deducted the same monthly fee twice. The company immediately put one charge back in my account. I never noticed until two weeks later, while reconciling the account.
The company sent a letter of apology offering to pay any expenses that had been incurred by the mistake and enclosed a $10 Starbucks card.
Good recovery from an inadvertent mistake. I call that recourse in my marketing book. All businesses make mistakes, how they handle them is the measure of competence.
I agree. I'm glad they gave you a $10 Starbucks card. It shows their dedication to customer service.
Posted by: health insurance plans | December 04, 2011 at 11:40 PM
I agree with you article, i have done insurance company job before.
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Posted by: Boat Insurance Southern California | September 12, 2012 at 01:31 AM