I complained in an
earlier blog about Lowes bad pricing.
I think Lowes is spectacular on product selection, staff training and quality. However, somewhere in the corporate structure there is a serious integrity mess.
My local Lowes has big signs $97 to install carpeting in your whole house. No asterisks, just a “see staff for complete details”.
Turns out, when you buy carpet and installation there are two exceptions. Stairs are not included and you pay for carpet tack strips.
Damn it. Lowes must have some top level employees who came from a third world country. Sure, in Egypt, Laos, Malaysia the man delivering the carpet will tell you you have to pay extra because his two brothers came along to help him... but in the U.S. We don't add on extra charges in a sneaky manner.
Lowes needs help in the realm of ethics and marketing. Lots of help.